Michelin is
committed to protecting your personal information and being clear and
transparent about what information we collect and how we will use it. This
policy explains how any personal information we collect when you use our website
or digital services or platforms, or that you provide to us, will be processed
by us.
Please read the
following policy carefully to understand our views and practices regarding your
personal information and how we will treat it.
1
- Who
we are and how we can be contacted
2
- About
our Data Protection Officer
3
- Other
policies you should read
4
- Information
we may collect from you
5
- Marketing
communications
6
- Where
we store your personal information
7
- Sharing
your personal information
8
- International
transfers of personal data
9
- How
long will personal information be kept by us
10
- Your
rights under data protection legislation
11
- What
you can do if you’re not happy with how we use your information
12
- About
data security
13
- Changes
to our privacy policy
1. Who
we are and how we can be contacted
Our company name is
Michelin Tyre plc (“Michelin”) and we act as the Data Controller when you
submit promotional claims through this website.
If you need to
contact us, you can email us at Agrinfouk@michelin.co.uk or send us a letter to
our registered office, Agricultural Wholesale Offer,
Michelin Tyre plc, Campbell Road, Stoke on Trent ST4 4EY.
2. About
our Data Protection Officer
While everyone at
Michelin is committed to protecting and respecting your privacy, we have a Data
Protection Officer who deals with all aspect of personal data at Michelin. You
can contact our Data Protection Officer by sending an email to legal.general@michelin.com.
3. Other
policies and information we encourage you to read
While this privacy
policy contains all the information you need on how we collect and use your
personal information on our websites, there is some further information in
other places which may be relevant and that we encourage you to read:
(a) our terms of
website use;
(b) our cookie policy;
(c) our promotional
terms
4. Information
we may collect from you
We may collect and
hold the following information about you:
|
Data collected
|
Purpose/Activity
|
Type of Data
|
Lawful basis for processing
|
Retention period
|
|
Information you give to us when you enter your details for a promotion
(“Promotion Data”).
|
To enable us to send you further information about the promotion and
your claim and to administer the promotion in accordance with any promotional
terms and conditions. Unless we state otherwise when we collect your
information, we will only use this information for managing and administering
the promotion.
|
Promotion Data might include, for example, your name and business
e-mail address.
Usually promotional data submitted will be business related
information and not personal information.
|
The performance of an agreement between you and us to make a claim
under the promotion.
|
Unless we specify a different retention period at the time of the
competition, we will delete any personal information collected no later than
12 months after the promotion end date.
Business related information (non-personal data) may be retained
longer.
We will not retain any pricing information once a claim has been
validated.
|
|
Information that you provide us when you communicate with us, e.g. by
email or through our customer services team (“Communication Data”)
|
This information is used to enable us to respond to or following up on
your comments, queries or questions relating to the promotion.
|
Information may include your name, your email address and other
personal data you provide us to enable us to deal with your communication.
Personal data will be limited to the essential information we need to
deal with your communication.
|
We will use our legitimate interests in the assisting you and
answering your communications as the legal basis for processing Communication
Data.
|
We will hold on to Communication Data for as long as it is necessary
to enable us to deal with the matter relating to that communication. Once
your matter has been dealt with, unless we inform you otherwise, we will
delete Communication Data within 12 months of the prom.
|
|
Information you give to us when you enter your details for a promotion
(“Promotion Data”).
|
To enable us to send you marketing information about other products or
services that you may be interested in.
|
Email address
|
Consent by you to receive such marketing information, if you have
opted in to receive such marketing communications.
|
We will retain such data until you decide to opt out of receiving such
communications.
|
Information we
collect about you from other places
To enable us to
provide you with our services, we may receive personal information about you from
other sources, including information from our web servers’ logs, for example
information about your computer, such as your IP address, operating system and
browser type. We use this information to verify your acceptance of our terms
when submitting a claim, for example in the form of a timestamp. The legal
basis for this processing this information is our legitimate interests, namely
monitoring and verifying agreements for timestamp details.
5. Marketing
Communications
From time to time
we may send you information about Michelin and its associated brands, for
example newsletters, promotions and other marketing communications. We will we
process your information based on our legitimate interests in developing and
growing our business and keeping our customers informed about our latest
products, services and promotions.
Don’t worry, if you
decide at any point that you no longer want to receive these emails, you can
unsubscribe at any time. There are a number of ways you can do this: (i) there is always an unsubscribe option at the bottom of
each marketing communication we send to you; and (ii) you can also contact us
by email or letter using any of the contact details set out in this privacy
policy. If you withdraw your consent, we will stop sending you our newsletters
and promotions and other communication as requested.
We will generally
send you marketing communications until you choose to unsubscribe from
receiving them.
6. Where
we store your personal information
All information you
provide to us is stored on secure servers, including servers own and manged by
Michelin and those of our carefully selected service providers. While many of
the servers are situated within the European Economic Area (EEA), some servers
may be based outside of the EEA. We only transfer data outside the EEA in
accordance with section 8.
7. Sharing
your personal information
We only share your
personal information with people who have a need to know such information to
perform their responsibilities. We may share your personal information with the
following:
- Within
the Michelin Group - we may disclose your personal information to any
member of our group, which means our subsidiaries, our ultimate holding
company and its subsidiaries to the extent necessary for the same purposes
of the initial processing set out in this policy.
- Service
Providers - Michelin may share your personal information with select
service providers that Michelin may use to process your request or provide
its services to you. These service providers act as data processors on our
behalf and provide IT and system administration services, such as hosting
and email services and managing the ratings and reviews. The website is
hosted by Multiresource Marketing Limited (“MRM”)
who collect the Promotion Data for and on behalf of Michelin. All data
collected and stored by MRM is located in the UK.
These service
providers are legally obligated to keep the personal information they may have
received confidential and secure and to use your personal information the basis
of our instructions only.
We may also share
your personal information with third parties:
- In
the event that we sell or transfer any business or assets, in which case
we may disclose your personal information to the prospective purchaser or
recipient of such business or assets.
- If
we are under a duty to disclose or share your personal information in
order to comply with any legal obligation, or in order to enforce or apply
our terms and conditions and other agreements or to protect the rights,
property, or safety of the Michelin Group, our customers, or others. This
includes exchanging information with other companies and organisations for
the purposes of fraud protection and credit risk reduction.
- In
order to manage risks and legal disputes and obtaining professional legal
advice. This disclosure will be on a confidential basis and only to our
professional advisors who are under a duty of confidentiality.
8. International
transfers of personal data
Michelin is an
international group with databases in the various countries in which it
operates. Michelin may transfer your personal information within the group to
one of its databases or to its external partners located outside of your home
country.
As levels of data
protection vary worldwide, we do not transmit your personal information to
Michelin Group companies or to third-party companies outside of the EEA unless
these companies offer the same or similar level of personal data protection as
Michelin.
For transfers
within Michelin, the company has adopted internal rules governing the transfer
of personal information from the European Union or European Economic Area. A
copy of these rules are available on written
request.
Whenever there is a
transfer of personal information out of the EEA, we ensure a similar degree of
protection is afforded to that personal information by ensuring at least one of
the following safeguards is implemented:
- we
will only transfer your personal information to countries that have been deemed
to provide an adequate level of protection for personal information by the
European Commission;
- where
we use certain service providers, we may use specific contracts approved
by the European Commission which give personal information the same protection
it has in Europe;
- where
we use providers based in the US, we may transfer data to them if they are
part of the Privacy Shield which requires them to provide similar
protection to personal data shared between the Europe and the US;
- we
have some other appropriate safeguards in place in accordance with data
protection legislation.
9. How
long will personal information be kept by us
As a rule, we will
not hold your personal information for any purpose or purposes for longer than
is necessary to fulfil the purposes we collect it for, including for the
purposes of satisfying any legal, accounting, or reporting requirements. For
more specific retention periods, please see section 4 above. While we do
everything, we can to comply with these retention periods, if there is a legal,
accounting or tax reason why the information is to be held for longer, we will
only retain the information for as long as necessary to satisfy that legal,
accounting or tax reason.
To determine the
appropriate retention period for personal data, we consider the amount, nature,
and sensitivity of the personal data, the potential risk of harm from
unauthorised use or disclosure of your personal data, the purposes for which we
process your personal data and whether we can achieve those purposes through
other means, and the applicable legal requirements.
10. Your
rights under data protection legislation
Data protection
legislation provides you with certain rights when it comes to the processing of
your information. These are the right to:
(a) The
right to be informed - You have the right to be informed about how we
collect and process your personal information, including who we are, how we use
your personal information and your rights in relation to your personal
information. We have gathered all the information you need in this privacy
notice.
(b) The
right of access your information - You have the right to access the
personal information we have on you. We can confirm whether your information is
being processed and provide you with access to your personal information.
(c) The
right to correct your information - If your personal information is
inaccurate or incomplete, you are entitled to have that information corrected
and updated. If we have disclosed your information to any third parties, where
possible, we will inform them of any updates you provide to us. You can update
the personal information we hold about you by contacting us using any of the
contact methods details in this Privacy Policy.
(d) The
right to delete your information - You have the right to request the
deletion or removal of your personal. There are limited circumstances in which
you can request deletion of you information, these
include, where the information is no longer necessary for the purpose for which
we originally collected or processed it and where you have withdrawn your
consent to the processing by us. If you would like further information on your
right to deletion, please just ask.
(e) The
right to restrict processing - In some circumstances, you also have the
right to restrict or suppress the processing of your personal information. If
you request us to suppress your personal information, we will suspend any
further processing of it.
(f) The
right to transfer information - If you want to move or transfer your
personal information to a different service provider, you have the right to
have your information transferred to another person.
(g) The
right to object - You have the right to ask us not to process your
personal information where we are relying on a legitimate interest and there is
something which makes you want to object to processing on this ground. You also
have the right to object where we are processing your personal information for
direct marketing purposes.
If you want to exercise your any of your rights detailed in this Privacy
Policy, you can do this at any time by emailing us at legal.general@michelin.com.
You can also find
further information on your data protection rights from the Information
Commissioner’s Office (the “ICO”) at www.ico.org.uk.
11. What
can you do if you’re not happy with how we use your information
We are committed to
protecting and respecting your privacy. However, if you’re not happy with how
we collect or process your information or just want some further information on
your rights, you can contact us in the following ways:
· email
us at legal.general@michelin.com;
· send
us a letter addressed to the Data Protection Officer, Michelin Tyre plc,
Campbell Road, Stoke on Trent ST4 4EY.
We will work with you to resolve any issues you may have and aim to answer any
question raised by you as soon as possible. You can also make a complaint to
the ICO – further information can be found at https://ico.org.uk/concerns/.
12. About
data security
Michelin has implemented
measures to protect the privacy, security and integrity of your personal data.
Access to personal data is restricted to those employees and service providers
who need to know this information and who have been trained to comply with
rules on confidentiality.
13. Changes
to our Privacy Policy
We may change our
policy from time to time. Any changes we make to this policy in the future will
be posted on this page. If we have your email address, we may notify you of any
changes by email.